Operations, Compliance, & Contracting

Organizational & Readiness Assessment

An organizational assessment is a powerful tool for identifying an organization’s strengths and areas for improvement. Our tailored assessment process provides an organization with actionable, data-driven recommendations to improve effectiveness.

Our Organizational & Readiness Assessment Include:

• A comprehensive review of the company: what it intends to do, how it wants to do it, and what is in place to accomplish goals,
• Collecting feedback and observations from internal and external stakeholders, providing first-hand insight into how the company functions and how potential clients, customers, competitors, and collaborators view the business, and
• Completing a SWOT Analysis comparing the organization to a new program design, regulation, or payment model to identify what is ready to go and what the client should consider building.

Capacity Building

Having the right people with the right skills and adequate resources is critical to success.

Our Capacity Building Services Include:

• An analysis of organizational infrastructure, leadership, governance, and staff capacity to understand current operations and identify systems, positions, and capabilities needed,
• Development of an individualized work plan to help execute identified opportunities to build capacity,
• Support in recruitment, hiring, or training to ensure the organization understands any new expectations and positions and that new hires can quickly get to work, and
• Serve in Interim Leadership roles to help an organization bridge capacity gaps until the position is permanently filled.

Process Improvement & Performance Management

Regular evaluation of organizational performance and programming tied to a solid improvement plan is necessary to instill a culture of accountability and continuous improvement within a company.

Our Process Improvement & Performance Management Services Include:

• Assessing a company’s capacity to collect, monitor, and act on data related to the services and products it offers,
• Interpreting in-house and market data to understand what components of the business are successful and which are experiencing challenges,
• Developing data-driven process improvement initiatives to address shortfalls in performance or pilot new processes before deploying company-wide, and
• Creating policies, processes, and procedures to help leaders continuously manage a company’s performance.

Contract Review, Strategy, & Negotiation

Having a contracting strategy and procedures for implementing that strategy is particularly important for healthcare providers and supporting partners. Atrómitos understands the complexity of contracting in the healthcare industry.

Our Contract Review, Strategy, & Negotiation Services Include:

• Training on the Do’s and Do Nots of contract negotiations to empower a client to negotiate any contract,
• Creation of operational crosswalks of a client’s contracts to ensure they understand each term and section and how they may impact operations,
• Development of a negotiation strategy, informed by leadership and governance teams, which identifies strategic and operational priorities for each contract, and
• Negotiation support, either alongside the client at the table or as a “behind-the-scenes” advisor.

Compliance – Program Evaluation & Risk Management

At its heart, compliance is about doing the right thing consistently across an organization. An effective compliance program captures an organization’s regulatory, contractual, and ethical requirements and includes a self-reinforcing system of evaluation and enforcement.

Our Compliance – Program Evaluation & Risk Management Services Include:

• Providing strategic guidance and expert insight on industry and regulatory trends to organizational leadership as it relates to the regulatory landscape and their organization’s compliance infrastructure, their own risk posture, implementation of tailored best practices, and the development of a robust organizational culture that fosters compliance,
• Conducting organizational risk assessment of an organization’s operations (holistically or by department or domain) to develop a roadmap to address identified vulnerabilities,
• Conducting or advising on complex investigations and making recommendations on reportable events and mitigation steps, and
• Serving as advisor and resource to the compliance team as part of workforce or capacity development.

Compliance – Internal Policies & Procedures

An organization’s written policies and procedures are the foundation of its compliance operations. As regulations change, policies change.

Our Compliance – Internal Policies & Procedures Include:

• Developing or updating foundational Compliance Policies and Procedures, including Employee Code of Conduct and Staff manuals.
• A focused evaluation and update to Policies and Procedures to ensure capture of and alignment with changing regulations or operations; and
• Developing training and compliance testing strategies to facilitate an organization’s compliance culture.

Training

Workplace training presents an opportunity to expand your employees’ information and knowledge banks and ensure compliance with regulatory requirements and internal policies and processes.

Our Training Services Include:

• Assessing training needs and the resources available to meet those needs.
• Development of a training strategy that identifies the training goals, target audience(s), content, platform(s), evaluation approach, and timelines.
• Researching and designing training materials that meet the identified needs of the organization.
• Delivering training directly to staff and leadership or prepping and supporting organizational staff in training delivery.
• Conducting an evaluation of the training process and synthesizing findings to inform future training.

Grant & Fund Management

Identifying the right opportunities and submitting comprehensive and thoughtful proposals takes time and concerted effort. Once awarded, we can help break down the award into manageable action items to set the team up to execute efficiently against all requirements.

Our Grant & Fund Management Services Include:

• Identifying grant and funding opportunities for an organization to consider that allow it to offer new services, expand current capacity, or enhance infrastructure to improve efficiencies,
• Development and design of proposals that tell the organization’s story in a compelling way that attracts funders,
• Establishing a management strategy for awards to identify who on staff is leading the effort, what parts of the team are working on the initiative, and how to achieve each deliverable, outcome, and requirement successfully, and
• Tracking and reporting key performance indicators (KPIs) to ensure the team meets all award requirements and addresses each piece of the proposal on time.